# Policy on the operation and management of video surveillance equipment
This guideline delineates for customers of Hyundai Department Store Duty Free (hereafter, “HDDFS”) the methods and purpose for the use and management of video information by HDDFS.
Article 1: Grounds and objective for the installation of video information processing equipment
According to Article 25-1 of the Personal Information Protection Act, HDDFS installs and operates video information processing equipment for the following objectives.
-To keep facilities safe and prevent fire, prevent crimes to ensure customers’ safety, and prevent the theft and/or damage of vehicles
Article 2: Status of installation of video information processing equipment
HDDFS has installed and operates the following items of video information processing equipment.
|
Branch |
No. of installed devices |
Place installed/scope of filming |
|
Trade Center |
403 |
Stores, office space, storage room, various indoor/outdoor areas |
|
Dongdaemun |
538 |
Stores, office space, storage room, various indoor/outdoor areas |
|
Incheon International Airport |
19 |
Stores, rear facilities (e.g. delivery room) |
|
Integrated Distribution Center |
328 |
Storage room, various indoor/outdoor areas |
※ The number of installed devices may change, within the scope of the installation objective, depending on the relocation of the place of installation, construction of a new space, or making of environmental improvements to an existing place of installation.
Article 3: Filming time, storage duration, storage location, and processing method for video information
HDDFS films and safely stores personal information in video format as follows.
|
Branch |
Hours filmed |
Duration of storage |
Storage location |
|
Trade Center |
24 |
30 days from date filmed |
Safety Room |
|
Dongdaemun |
24 |
30 days from date filmed |
Safety Room |
|
Incheon International Airport |
24 |
30 days from date filmed |
Safety Room |
|
Integrated Distribution Center |
24 |
30 days from date filmed |
Safety Room |
※ Processing method: Records on requests related to video-format personal information are kept (e.g. use for reason other than purpose of collection, disclosure to third party, disposal, viewing). Once the required storage duration expires, all video-format personal information is disposed of in such a way that the information cannot be restored. (Information that is printed out on paper is shredded or incinerated).
Article 4: Chief officer and access authority personnel
To protect and process complaints related to customers’ video-format personal information, HDDFS has designated the following chief officers and access authority employees.
|
Branch |
Affiliation |
Contact information |
|
Trade Center |
Chief officer |
Branch manager |
+82-2-2142-6350 |
|
Access authority |
Sales employee |
+82-2-2142-6372 |
|
Dongdaemun |
Chief officer |
Branch manager |
+82-2-3668-2222 |
|
Access authority |
Sales employee |
+82-2-3668-2240 |
|
Incheon International Airport |
Chief officer |
Branch manager |
+82-32-743-8401 |
|
Access authority |
Sales employee |
+82-32-743-8403 |
|
Integrated Distribution Center |
Chief officer |
Head of distribution |
+82-2-2142-6450 |
|
Access authority |
Employee of distribution division |
+82-2-2142-6460 |
Article 5: Consignment of installation and management, etc., of video information processing equipment
|
Branch |
Contractor |
Contact information |
|
Trade Center |
S-TEC System |
+82-2-2142-6112 |
|
Dongdaemun |
+82-2-3668-2299 |
|
Incheon International Airport |
+82-32-743-8430 |
|
Integrated Distribution Center |
+82-2-2142-6474 |
Article 6: Method and venue for confirming video-format personal information
If a customer needs to refer to one’s video-format personal information, he or she can do so in the following way.
1. Method: Make in-person visit to store after contacting the access authority personnel in advance and with the following documents
2. Venue: Relevant division of the branch at which one wishes to view video-format personal information
※ Documents to submit for confirmation of video-format personal information
|
Type |
Required documents |
|
Private individual |
Individual |
Legal ID, request to view video-format personal information (form provided by HDDFS) |
|
Proxy |
Legal ID of individual and representative, power of attorney, representative’s personal seal, request to view video-format personal information (form provided by HDDFS) |
|
Public institution (court, investigative authority) |
Copy of government employee ID (front and back), warrant or official request for cooperation in an investigative effort (official request must bear seal of institutional head) |
Article 7: Measures for requests (e.g. viewing of video information)
If a customer wishes to view, confirm the existence of, or delete video-format personal information, he or she can make such request to the access authority employee at any time.
Viewing is limited to video-format personal information 1) in which the customer appears and 2) that is deemed to be unavoidably necessary for urgent life-related, physical health-related, or asset-related profit of the data agent.
If a customer requests the viewing, confirmation of the existence of, or deletion of video-format personal information, HDDFS will immediately take the necessary measures to comply with such request.
HDDFS may refuse, in the following exceptional cases, to comply with a request to view, confirm the existence of, or delete video-format personal information. In this case, the customer will be notified of such refusal in writing within 10 days of his or her request.
1. Video-format personal information has been destroyed because it expired
2. Significant concern exists about possibility of privacy/rights infringement of another individual by HDDFS complying with such request
3. Fair reason exists for HDDFS to refuse to comply with the customer’s request (to view, etc.)
Article 8: Measures for securing the safety of video information
Video-format personal information processed by HDDFS is managed safely according to HDDFS’ guidelines on the processing of personal information.
HDDFS enforces graded restriction of access to personal information as a means of supervising the protection of video-format personal information and uses various technologies to ensure the safe transmission and storage of video-format personal information. To prevent the falsification of video-format personal information, HDDFS keeps a record of the date/time that video-format personal information is produced and, in the event of its viewing, the purpose of such viewing, name of the viewer(s), and date/time of viewing. Physical mediums of video-format personal information (e.g. paper print-out) are safely stored in a facility secured with a lock.
Article 9: Notification of changes to Policy on the Operation and Management of Video Information Processing Equipment
If an addition, deletion, or change is made to the content of this policy based on a legal enactment or amendment, change in government policy, or change in HDDFS’ internal policy or security technologies, the customer will be notified of the reason for and content of such change through HDDFS’ website.
- Date enacted: August 24, 2018 / Date of most recent amendment: October 23, 2020